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​Conflict Resolution in the Workplace

​Conflict Resolution in the Workplace

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  Course Description 
​The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. 

It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. 

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down. 

Target Audience
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Advantages
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company's bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams. 

CPD approval means that this course can be used by those that need to prove they are continually developing themselves. Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Further Progression
Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.

Course Contents
  •  The Causes and Symptoms of Conflict at Work
  • Resolving Conflict
  • The Five conflict Modes 
  • Using the Modes
  • Assertiveness
  • Making Positive Outcomes
 
Duration: 45 minutes
CPD Approved 

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Head Office 

TD Training Centre
​Suite 102
Regent House Business Centre
291 Kirkdale
Sydenham 
London 
SE26 4QD

Hours of Operation

Mon - Fri:  8am - 5pm
Sat -  Closed
Sun - Closed

Contact Information

T - 020 3795 9522
​Email: info@tdtrainingcentre.co.uk 
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  • HOME
  • ABOUT
  • Courses We Offer
    • CLASSROOM BASED
    • E-LEARNING
    • DISTANCE LEARNING
    • NVQs
  • E-LEARNING
    • CONSTRUCTION (HEALTH AND SAFETY) >
      • Accident Investigation Interactive
      • Abrasive Wheels
      • Asbestos Awareness
      • Asbestos Awareness for Architects and Designers
      • Assessing Display Screen Equipment
      • Basic Fire Safety Awareness
      • Basic Legionella Management
      • Behavioural Safety
      • CDM Awareness
      • Control of Substances Hazardous to Health (COSHH)
      • Coronavirus (Covid-19) and Pandemic Awareness Training Course
      • Display Screen Equipment Awareness
      • Environmental Awareness Interactive
      • Electrical Safety
      • Emergency First Aid at Work - Online Annual Refresher
      • Fire Extinguisher
      • Fire Marshal
      • Fire Safety Interactive
      • First Aid
      • Health and Safety Induction Interactive
      • Infection Control
      • Introduction to Personal Safety for Lone Workers
      • Introduction to Risk Assessment
      • Legionella Awareness
      • Lone Working
      • Manual Handling
      • Noise Awareness
      • Personal Protective Equipment
      • Permit To Work
      • Return to Work COVID-19 Guide
      • Risk Assessment Interactive
      • Safety Hazards
      • Slips, Trips & Falls
      • Working at Height
      • Working in Confined Spaces
      • Working Safely
      • Workplace Health and Safety
    • HEALTH & SOCIAL CARE >
      • Allergen Awareness
      • Autism Awareness
      • Basic Fire Safety Awareness
      • Basic Fire Safety Awareness for Care Homes
      • Coronavirus (Covid-19) and Pandemic Awareness Training Course
      • Control of Substances Hazardous to Health (COSHH)
      • Dementia Awareness
      • Diabetes Awareness
      • Dignity and Privacy
      • Drug and Alcohol Awareness
      • Duty of Care
      • Emergency First Aid at Work - Online Annual Refresher
      • Fire Extinguisher
      • Fire Marshal
      • Fire Marshal for Care Homes
      • End of Life Care
      • Epilepsy Awareness
      • Handling Information in a Care Setting
      • Health and Safety Induction Interactive
      • Infection Control
      • Introduction to Early Years Foundation Stage
      • Introduction to Emotional Intelligence
      • Introduction to Personal Safety for Lone Workers
      • Introduction to Risk Assessment
      • Introduction to the Safe Handling of Medicines
      • Learning Disability Awareness
      • Manual Handling
      • Mental Capacity Act and Deprivation of Liberty Safeguards
      • Mental Health Awareness
      • Nutrition and Hydration
      • Paediatric First Aid
      • Person-Centred Care
      • Personal Protective Equipment
      • Principles of Communication
      • Prevent Duty
      • Safeguarding Adults
      • Safeguarding Children
      • Sharps Awareness
      • Stroke Awareness
      • Understanding your Role in Care
      • Workplace Health and Safety
      • Your Personal Development
    • BUSINESS SKILLS >
      • Anti-Harassment and Bullying
      • Anti-Bribery and Corruption
      • Anti-Money Laundering
      • Conflict Resolution in the Workplace
      • Customer Service
      • Developing Good Employee Relations
      • Developing Teamwork
      • Disciplinary Procedures
      • Effective Delegation
      • Equality, Diversity and Discrimination
      • Facebook for Business
      • Health and Safety Induction Interactive
      • Information Security
      • Introduction to Emotional Intelligence
      • Introducing GDPR
      • Leadership Skills
      • Licensed Premises Staff Training
      • LinkedIn for Business
      • Managing Meetings
      • Managing Sickness and Absence
      • Mental Health and Wellbeing
      • Modern Slavery
      • Negotiation
      • Office Safety
      • Objective Setting
      • Presentation Skills
      • Project Management
      • Sales Skills
      • Search Engine Optimisation for Business
      • Sexual Harassment in the Workplace
      • Social Media for Business
      • Stress Management
      • The Principles of Performance Management
      • Time Management
      • Twitter for Business
    • EDUCATION >
      • Asbestos Awareness in Education
      • Assessing Display Screen Equipment
      • Autism Awareness
      • Coronavirus (Covid-19) and Pandemic Awareness Training Course
      • COSHH in Education
      • Developing Teamwork
      • Fire Safety and Evacuation in Education
      • Fire Safety Interactive
      • Equality, Diversity and Discrimination
      • Fire Warden in Education
      • Fire Marshal
      • Food Hygiene in Education
      • Information Security
      • Introducing GDPR
      • Health and Safety Induction in Education >
        • Health and Safety Induction in Education (English)
        • Health and Safety Induction in Education (Chinese)
        • Health and Safety Induction in Education (French European)
        • Health and Safety Induction in Education (Napalese)
        • Health and Safety Induction in Education (Portuguese European)
        • Health and Safety Induction in Education (Russian))
        • Health and Safety Induction in Education (Spanish European)
      • Health and Safety in Education for Senior Leadership and Management
      • Introduction to the Safe Handling of Medicines
      • Information Security in Education
      • Leadership Skills
      • Learning Disability Awareness
      • Lockdown Procedure in Schools
      • Managing Meetings
      • Managing Sickness and Absence
      • Manual Handling in Education
      • Office Safety in Education
      • Positive Handling in Schools
      • Principles of Communication
      • Return to Work COVID-19 Guide
      • Risk Assessment in Education
      • Safeguarding Children
      • Sexual Harassment in the Workplace
      • Stress Management
      • The Principles of Performance Management
      • Time Management
      • Working at Height Training in Education
      • Working with Disability in Education
    • FOOD SAFETY >
      • Achieving Food Hygiene Rating Level 5
      • Alcohol Personal Licence Holder
      • Allergen Awareness
      • Drug and Alcohol Awareness
      • Food Hygiene Level 2 Interactive (Polish)
      • Higiena żywności (Polish Food Hygiene)
      • Introduction to Hazard Analysis and Critical Control Point (HACCP) Level 2
      • Higiene Alimentar (Food Hygiene Portugese)
      • Level 1 Food Safety – Catering
      • Level 1 Food Safety – Manufacturing
      • Level 1 Food Safety - Retail
      • Level 2 Food Safety – Catering
      • Level 2 Food Safety – Manufacturing
      • Level 2 Food Safety – Retail
      • Licensed Premises Staff Training
      • Nutrition and Hydration
      • Supervising Food Safety - Level 3
    • SECURITY >
      • Working Within the Private Security Industry
  • FACE FIT
  • CITB COURSES
    • Health and Safety Awareness (HSA)
    • Site Supervisor Safety Training Scheme - SSSTS
    • Site Supervisor Safety Training Scheme (SSSTS) - Refresher
    • Site Manager Safety Training Scheme- SMSTS
    • Site Manager Safety Training Scheme (SMSTS) – Refresher
  • NVQs
    • NVQ Level 2 Painting and Decorating
    • NVQ Level 3 Painting & Decorating